If you've found this useful, you may want to sign up to our newsletter where you'll receive notices on when we post new articles and helpful "how tos". Once the indexing is complete the speed of your search should improve dramatically. Depending on how large your email file is, it could take a few hours to complete the indexing task. It may be a bit slow to search initially, due to the indexing that is being carried out in the background. Now try and search the shared mailbox and all should be good. You've now completed the rectification process. Open Outlook and then go to to File > Options > Search and the click Indexing Options. Now we're going to re-enable the indexing function in Outlook so these changes will be picked up. Now follow the screen shots below:Ĭlick OK through all the windows to apply the changes. Open Control Panel and ensure in the View By drop down list at the top of the window is set for Small Icons to display the full contents of the Control Panel.Ĭlick on the Mail (32-bit) link to open the Mail Setup of Outlook. Now that we've done that, close Outlook and any email windows you have open. I have tested this and can confirm this rectified preventing the change applying permanently to the OST file.įirstly, we need to disable the the indexing on Outlook by going to File > Options > Search and the click Indexing Options. Thanks to NoUfixItForMe in the comments below for his/her contribution. Some of these applications will prevent the changes to the OST file we'll need to do later on in this tutorial.
The bug was fixed starting in this Windows 1709 update, https.
During upgrade Windows did not migrate the search registry settings. The normal cause for that issue was a bug in Windows when upgrading from one major version of Windows to anther. You've even tried to delete your profile and re-create it and still the problem persists.īefore we start the rectification process, please ensure you have killed off your instance of Teams, Skype and any other Office application for good measure through Task Manager. Re: Ofice 365 outlook search refine options are greyed out. You discover that the search function in Outlook returns no results when searching a shared mailbox, yet it works fine in your primary mailbox.